Cancellation Policy

Your appointments are very important to us, it is reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hour notice for cancellations.

STRICT AND ENFORCED 24 HOUR

CANCELLATION POLICY

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a cancellation fee will apply.

-Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.

-”NO SHOWS” will be charged 100% of the reserved service amount.

-Any multiple services or combos must be held with a credit card. Multiple services or combos not cancelled 24 hours in advance will be charged 100% of the reserved service amount. A credit card “HOLD” transaction may be made on your credit card to reserve the appointment time.

The cancellation policy allows us the time to inform our standby guests of any availability, thus better serving everyone. Our policies are presented and provided to ensure excellent service for our established and future clientele. Thank you for viewing and supporting our policies criteria.

CONFIRMATION CALLS

As a courtesy, we will call and confirm your service appointment two business days prior to your appointment date. However, if we are unable to reach you and can only leave a message; please understand that it is your responsibility to remember your appointment date and time to avoid late arrivals, missed appointments, and the cancellation fee. 

NEW CLIENTS

Your service is very important, and my main goal is for you to have the best possible experience and ensure you are completely satisfied. All new client forms must be fully submitted prior to booking appointment to make sure you are scheduled proper time to get that experience.